https:ethnicrace.comtermsofuse

We currently offer FREE DELIVERY on all orders. You do not pay any shipping charges on ANY orders placed on ethnicrace.com. Shipping policy for India www.ethnicrace.com is committed to delivering your order with good quality packaging within a given time frame. We ship throughout the week, except Sunday and Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government registered Bookpost or Speedpost. How is the delivery charge calculated for multiple units? If in case the shipping is not free, then shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products. Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. How long does it take for an order to arrive? Orders are dispatched within 1-2 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 4 to 10 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. What if I the product is received in damaged condition? If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please contact our customer care at email us at ethnicraceindiagmail.com mentioning your Order ID. Kindly note, any intimation after 24 hours of the attempted delivery, will not be considered. W

Return Policy (Applies to India, United Arab Emirates, Australia, Bangladesh, Canada, United Kingdom, Malaysia, Nepal, New Zealand, Pakistan, United States, South Africa ) Quality Concerns Our quality is checked thoroughly before Shipping – however in an unfortunate event you find any “defect” or “damage” in our product, please send a return request email to ethnicraceindiagmail.com along with pictures of your concerns within 48 hours of receipt of product. Once a Return Request is Approved – we will reverse pick the product. Kindly keep the product ready in its Original state along with Tags for our delivery partner to pick up. The courier company will do a brief audit of the product before accepting the return. Please do co-operate. We will start our process of refund within 2-3 days of receiving the product. Once we receive the product, subsequent quality checks are done also. In case of COD order kindly mention your bank details in return request email to allow us to transfer the amount into your bank account. For prepaid/ online payment orders the refund will be transferred to the source account. The refund settlement usually takes 1 to 7 days to reflect in your bank account. Slight change in colour, work, embroidery, light due to photography will not be considered as defect/damage. Customize products are ineligible for any type of return or exchange. If you receive damage parcel at the time of delivery, you can refuse to accept it from delivery partners. NOTE: We shall not entertain any request after 48 hours from the time of receipt of the product. Please note – The Quality Defect Return is not accepted if the Customer does not like the Material, Colour, style etc. of the product. We suggest that the Customer should read the Product Description clearly and have a look at all the pictures before ordering. You can also email us to know more details about the product and we will be happy to clarify any doubts you may hav